By [http://ezinearticles.com/?expert=Patricia_Weber]Patricia Weber Whether using the telephone for business or personal use, using this
communication tool effectively means being timely, communicating clearly and
having the other persons interest in mind. 1 Plan and schedule your telephone calls so that you can allow time for off-track
discussions. If you plan a 10:30am telephone call schedule it like you might
schedule a face to face meeting: a little extra time, particularly for those you know
like to talk!
2 At the beginning of your call, mention you know you can cover the points
needed within time enough for you to make your next appointment, at a stated
time. Then as you want to wind up the conversation you can backtrack to restate the
appointment you mentioned. Or, you may find that someone will remind you, Oh,
you have to get on to that appointment, right?
3 Maybe you prefer to wait until you are into the conversation before needing to
ask for an exit. As you near time to say goodbye and find it difficult to end, try
saying, "Oh my gosh, I have a long distance call I need to take. Can you hold while I
take it?" Your customer or friend will likely say the conversation can pick up later.
And, once again, it is the other person who ends the call.
4 If you have to leave a voice mail, certain elements are important to include: your
name, when you are calling, a brief message about your purpose, and a telephone
number to return the call to you. If you work in a staffed office and theres another
extension of someone as an alternate contact, leave his or her name and extension
as well. This last point is being considerate of the other persons time.
5 When leaving a voice mail make it easy for the person who is taking and likely
writing down this information. First, you can say the number slowly by area code,
exchange and last digits. For example, say it just as you might write it in the United
States: 777-555-1234. Alternately, or even in addition to the divided method, you
can repeat your telephone number a second time. Or, you can combine both
methods!
6 Your outgoing message (om) is as important to etiquette as the message you
leave when you are the caller. For business protocol its wise to identify yourself by
name. At home, if you want more security, you may want to just state, You have
reached, 777-555-1234. In either environment, state for the caller to leave their
name, telephone number and a brief message. If you include the date, Monday,
February 21st, in your om, be certain you change it everyday. If you ever have
anyone run out of time with leaving his or her message, you may also want to
include, and there is a 30 second (or whatever time) for your brief message.
7 The clich that time is money, is particularly true for the working person. That
we all have the same amount of time is true for everyone. Return your telephone
calls on a timely basis, within 24 hours is professional and considerate in either a
business or personal setting.
Try one of these tips next time you find yourself wanting to be in charge of the
telephone. Copyright Patricia Weber, [http://www.prostrategies.com]http://www.prostrategies.com. Americas #1 Coach for Introverts, Shy and Reluctant who sell, Pat Weber, helps you effortlessly get the business you want. Get her free report , 6 Secrets to Sales Success for Introverts! Go to [http://www.prostrategies.com]her website for a more comfortable, confident, no-stress sales method. Article Source: http://EzineArticles.com/?expert=Patricia_Weber http://EzineArticles.com/?Telephone-Tips---Techniques-and-Etiquette&id=16408 ultram no prescription needed
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